Cancellation
Cancellation by the client
Any cancellation by a client must be made in writing and acknowledged by the company. The date on which the request to cancel is received by the company or its agents will determine the cancellation charge applicable. The cancellation charges are expressed hereafter as a percentage of the total tour price. Cancellation 30 days or more before departure: Lifetime deposit (you can use the deposit later)
5.1.1 Nepal
If the trip is cancelled 30 days or more prior to the departure date, all paid amount will be converted into a non-refundable lifetime deposit
If the trip is cancelled 29 days or less prior to the departure date, reservation services such as flight tickets, hotel bookings etc. will be charged, and the rest of the amount will be converted into a non-refundable lifetime deposit, which can be utilized by you or recommended family members for future trips.
If you neither show up on the starting day of the tour nor inform the company about your absence: 100% of the cost of services booked.
5.1.2 Bhutan, Tibet India and Other Country
30 Days or More: Secured Lifetime Deposit
20-29 Days: 30% of Trip Cost
15-19 Days: 50% of Trip Cost
14 days or less: 100% of Trip Cost.
If you neither show up on the starting day of the tour nor inform the company about your absence: 100% of the cost of services booked.
The client is strongly advised to take out cancellation insurance at the time of making the booking.
Please note that no refunds will be made if you voluntarily leave a trip for any reason after the trip has begun. No refunds will be made for any accommodation, transport, sightseeing, meals or services not utilized.
5.2 Cancellation by All Nepal Excursion
All Nepal Excursion reserves the right to cancel any trip, including a guaranteed trip, prior to departure in the event of natural disasters, flight cancellation, strikes, industrial action, wars, riots, sickness, quarantine, government intervention, weather conditions, or other untoward occurrences beyond its control. In such a case, the company will refund the trip price only. If the company cancels a departure which is guaranteed to run, the trip price will be refunded, or you will be entitled to take an alternative trip of the same value.
The significant alterations do not include a change of airline carrier, flight timetables or itineraries, provided the departure and arrival dates remain unchanged. Change in cabin category or hotel accommodation provided is of the same category.
The company is not responsible for any incidental expenses or consequential losses that the client may have incurred as a result of the booking such as visas, vaccinations, non-refundable flights or rail fares, non-refundable car parking or other fees, loss of earnings, or loss of enjoyment etc.